Frequently Asked Questions

  How do I place an order?
We have two ways to order: online or over the phone with one of our sales
representatives.

To place an order online, click on the item that you would like to purchase and
then proceed through the online Checkout process.

To place an order over the phone, please call us at Toll Free 877-779-2666, and
one of our sales professionals will be happy to assist you.

  How can I check on my order? Track the package?
Please call our Customer Service team during normal business hours at 877-
779-2666, and we would be happy to update you over the phone.

  Is it safe to pay online with The Spy Connection?
Absolutely. We use the latest encryption technology called SSL which is the
industry standard and among the best software available today for secure
commerce transactions.

  What are my shipping options?
We offer a number of shipping options to best suit your delivery needs:

Ground – delivery in approximately 3 to 7 business days after shipment
3 Day Select - delivery in three business days after shipment
2nd Day Air – delivery in two business days after shipment
Next Day Air – delivery the next business day after shipment

  What are my payment options?
We current accept all major credit cards: VISA, MasterCard, Discover, and
American Express.

  When do you charge sales tax?
We charge sales tax on orders shipping into Texas.

  How do I contact The Spy Connection?
We are available by phone, email and/or US Mail. Please click herefor the
complete Contact options.

We look forward to hearing from you!